These Terms govern your use of g-x-t.com and the services and software you buy from Global X Technology, LLC, a California limited liability company headquartered in Bakersfield, California. If we sign a separate written agreement, statement of work, or quote with you, that document controls wherever it conflicts with these Terms.
GXT is an IT consultancy and product shop. The services we offer are:
We are an independent service provider. We are not a reseller acting for any vendor, we do not operate a security operations center, and we do not provide legal, accounting, or tax advice.
Service pricing is quoted per engagement. A quote describes the work in scope and is valid for 30 days unless it says otherwise. Work outside the agreed scope — new sites, new systems, or problems discovered mid-engagement — is quoted separately before we start it. We will tell you when we hit that line rather than run the meter quietly.
Remote support is session-based and initiated by you. You download and run the GXT Remote Support client, and you give us the session ID and the one-time password it generates. There is no background agent, each session uses a fresh one-time password, you can watch the entire session, and access ends when you close the client.
By starting a session and giving us the credentials it displays, you confirm you are authorized to permit access to that device and to the data on it.
Unless your quote or statement of work says otherwise:
Recurring product subscriptions renew automatically until cancelled and can be cancelled at any time, effective at the end of the paid period. Prices for products are listed on the relevant product page and may change with notice for future terms.
Our products — including the GXT Office Suite, GXT Office Mail, and RingBlast — are licensed to you, not sold. You get a non-exclusive, non-transferable license to use them for your own business or personal use. You may not resell, sublicense, or redistribute them, or reverse engineer them except where law permits it regardless of contract.
Individual products may carry their own additional terms, license, or store agreement. Where they do, those terms apply to that product on top of these.
RingBlast is a tool you use to send your own messages. If you use it to send calls or texts, you are the sender and you are responsible for having proper consent from every recipient and for following the TCPA and all applicable telecom and messaging rules. See our SMS Opt-In Policy for how consent works on messages GXT itself sends.
To do the work well, we need a few things from you:
Scheduled on-site field work cancelled with less than 24 hours' notice may be billed at a partial rate to cover reserved time and travel already committed. If we have to reschedule, we will tell you as early as we can and we will not bill you for it.
We warrant that we will perform services in a professional and workmanlike manner, consistent with normal industry practice. If work we performed is defective, tell us within 30 days and we will re-perform it at no charge — that is your primary remedy.
Beyond that express warranty, the website, services, and products are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any system will be uninterrupted, error-free, or immune to compromise. Security hardening reduces risk; it does not eliminate it, and no one can honestly promise otherwise.
Hardware and third-party software carry only the warranty offered by their manufacturer or vendor. We pass those through; we do not extend them.
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised such damages were possible.
GXT's total aggregate liability arising out of or relating to these Terms, the services, or the products — whether in contract, tort, or otherwise — is limited to the amount you actually paid GXT for the specific service or product giving rise to the claim during the twelve (12) months preceding the event.
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, willful misconduct, gross negligence, or personal injury caused by negligence.
Doing this work means we see your systems and sometimes your data. We treat non-public information you share with us as confidential, use it only to deliver the services, and do not disclose it except to people working on your engagement, where you direct us to, or where the law requires it. This obligation survives the end of the engagement.
How we handle personal information is described in our Privacy Policy.
Our work and our products frequently sit on top of third-party platforms — Microsoft, Google, AWS, Cloudflare, Twilio, Stripe, Square, Firebase, and hardware vendors among them. Those platforms have their own terms, pricing, and outages. We are not responsible for their availability, their acts, or their pricing changes, and we cannot grant rights on their behalf.
Either party may end an ongoing engagement with 30 days' written notice, or immediately for material breach that is not cured within 15 days of written notice. On termination you pay for work performed and expenses committed through the termination date, and we will provide a reasonable handover of documentation and credentials belonging to you.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Kern County, California, and both parties consent to jurisdiction there.
Before filing anything, both parties agree to try to resolve the dispute directly — a phone call and a good-faith conversation within 30 days of written notice. Most things end there.
If any provision is held unenforceable, the rest stays in force. Failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, plus any signed quote or statement of work, are the entire agreement between us on this subject.
We may update these Terms. Material changes will be posted here with a new "Last updated" date, and will apply to work commissioned after that date.
Global X Technology, LLC
Bakersfield, California
Email: Lloyd@lloydhollins.com
Phone: 661-342-6046
Hours: Mon–Fri 8a–6p PT · Emergency line 24/7