Support plans & pricing.
Straightforward remote IT support for people and businesses anywhere in the world. Start with a single session, or put GXT on retainer for priority, round-the-clock coverage. Plans are billed in USD; international cards are accepted through our secure Stripe checkout.
One problem, one price.
No commitment. Perfect for a one-off fix — a broken email profile, a stubborn printer, a malware scare, a setup you can't finish. You watch every step, live.
Remote Support Session
$89 per session · up to 60 min
- One-time encrypted remote session
- Windows, macOS, Linux & Android
- Diagnosis + fix while you watch
- Short written summary after
Extended Session
$149 per session · up to 2 hrs
- For bigger jobs: migrations, rebuilds, cleanups
- Multiple devices in one sitting
- Setup, hardening & walkthrough
- Written summary + next steps
Emergency Session
$249 per incident · after-hours
- Outage, ransomware, "no one can log in"
- Priority connect, any time zone, 24/7
- We start the moment you call
- Follow-up report included
Put GXT on retainer.
Ongoing coverage for individuals, home offices, and businesses that want a real engineer on call — not a ticket queue. Cancel anytime. Billed monthly via Stripe; upgrade or downgrade as you grow.
Essential
$149 / month
For solo pros & home offices.
- Up to 2 remote sessions / month
- Business-hours priority (Mon–Fri)
- Same-business-day response
- Up to 3 devices covered
- Patch & health check-ins
Business
$399 / month
For small teams, 5–25 seats.
- Unlimited remote support sessions
- 24/7 emergency line included
- Priority response, any time zone
- Up to 25 devices covered
- Microsoft 365 & user admin
- Monthly security & backup review
Priority / Managed
$899 / month · from
Fully managed IT for growing orgs.
- Everything in Business, plus:
- Named engineer & written SLA
- Proactive monitoring & hardening
- Network, security & AI automation
- Quarterly strategy review
Need something bigger — multi-site, compliance, or worldwide coverage for a distributed team? Talk to us about a custom enterprise agreement.
Simple, secure, global.
Pay by card through Stripe — the same checkout trusted by millions of businesses. One-time sessions are charged when we schedule; monthly plans renew automatically and can be cancelled anytime. International cards and 135+ currencies are supported at checkout.
What you can count on
- No long-term contracts on plans
- One-time password per session — you approve access
- You watch every session, live
- Written summary after every job
- 24/7 emergency line on Business & up